Tuesday, November 26, 2019

Free Essays on Xenia

The concept of Xenia in Homer’s Odyssey The concept of â€Å"xenia†, described in Homer’s Odyssey as the guest-host relationship played a dominant part in ancient Greece. According to what they believed, the guest-host relationship was based on the idea that courtesy would be reciprocal from host and guest. The different ways that Telemachos and Odysseus are treated throughout their journeys displays the positive and negative types of xenia. The Odyssey begins 20 years after Odysseus has left Ithaca. Ten of those years he spent fighting in the Trojan War. The remaining years he attempts to go back home to Ithaca, but his journey becomes quite difficult since Poseidon becomes Odysseus persecutor, just as Athene is firmly established as his protector. In one of his numerous journeys Odysseus meets the Phaiakians who receive him with warm hospitality without having to ask for his name first. â€Å"This is not the better way, nor is it fitting that the stranger should sit on the ground beside the hearth, in the ashes†¦But come, raise the stranger up and seat him on a silver studded chair and tell your heralds to mix in more wine for us†¦And let the house keeper from her stores give the stranger a supper.† (Book IV P.115 Lines 159-166) From this we can assume that the Phaiakians didn’t know that they were interacting with Odysseus the hero of the Trojan War yet treated him as welcoming as possible like they would do with anyone else. Shortly before the return of Odysseus, Telemachos visits the mainland in search of news of his father. From Menelaos he received generosity. He didn’t turn Telemachos away even though he was visiting the moment they were celebrating the wedding of one of his children. On the other hand he replied by stating that it would be nonsense because they themselves have enjoy the hospitality of others. He orders to have them brought in, bathe and fed. â€Å"Eteoneus, son of Boethoos, you... Free Essays on Xenia Free Essays on Xenia The concept of Xenia in Homer’s Odyssey The concept of â€Å"xenia†, described in Homer’s Odyssey as the guest-host relationship played a dominant part in ancient Greece. According to what they believed, the guest-host relationship was based on the idea that courtesy would be reciprocal from host and guest. The different ways that Telemachos and Odysseus are treated throughout their journeys displays the positive and negative types of xenia. The Odyssey begins 20 years after Odysseus has left Ithaca. Ten of those years he spent fighting in the Trojan War. The remaining years he attempts to go back home to Ithaca, but his journey becomes quite difficult since Poseidon becomes Odysseus persecutor, just as Athene is firmly established as his protector. In one of his numerous journeys Odysseus meets the Phaiakians who receive him with warm hospitality without having to ask for his name first. â€Å"This is not the better way, nor is it fitting that the stranger should sit on the ground beside the hearth, in the ashes†¦But come, raise the stranger up and seat him on a silver studded chair and tell your heralds to mix in more wine for us†¦And let the house keeper from her stores give the stranger a supper.† (Book IV P.115 Lines 159-166) From this we can assume that the Phaiakians didn’t know that they were interacting with Odysseus the hero of the Trojan War yet treated him as welcoming as possible like they would do with anyone else. Shortly before the return of Odysseus, Telemachos visits the mainland in search of news of his father. From Menelaos he received generosity. He didn’t turn Telemachos away even though he was visiting the moment they were celebrating the wedding of one of his children. On the other hand he replied by stating that it would be nonsense because they themselves have enjoy the hospitality of others. He orders to have them brought in, bathe and fed. â€Å"Eteoneus, son of Boethoos, you...

Saturday, November 23, 2019

Civil Rights Movement Timeline From 1965 to 1969

Civil Rights Movement Timeline From 1965 to 1969 This civil rights movement timeline focuses on the struggles final years when some activists embraced black power, and leaders no longer appealed to the federal government to end segregation, thanks to the enactment of the Civil Rights Act of 1964 and the Voting Rights Act of 1965. Although the passage of such legislation was a major triumph for civil rights activists, Northern cities continued to suffer from de facto segregation, or segregation that was the result of economic inequality rather than discriminatory laws. De facto segregation was not as easily addressed as the legalized segregation that had existed in the South, and Martin Luther King  Jr. spent the mid-to-late 1960s working on behalf of both black and white Americans living in poverty. African-Americans  in Northern cities became increasingly frustrated with the slow pace of change, and a number of cities experienced riots. Some turned to the black power movement, feeling that it had a better chance of rectifying the sort of discrimination that existed in the North. By the end of the decade, white Americans had moved their attention away from the civil rights movement to the Vietnam War, and the heady days of change and victory experienced by civil rights activists in the early 1960s came to an end with Kings assassination  in 1968. 1965 On Feb. 21, Malcolm X is assassinated in Harlem at the Audubon Ballroom apparently by Nation of Islam  operatives, although other theories abound.On March 7, 600 civil rights activists, including Hosea Williams of the Southern Christian Leadership Conference (SCLC) and John Lewis of the Student Nonviolent Coordinating Committee (SNCC), leave Selma, Ala., traveling eastward on Route 80 toward Montgomery, Ala. They are marching to protest the killing of Jimmy Lee Jackson, an unarmed demonstrator slain during a march the prior month by an Alabama state trooper. State troopers and local police stop the marchers at the Edmund Pettus Bridge, beating them with clubs as well as spraying them with water hoses and tear gas.On March 9, King leads a march to the Pettus bridge, turning the marchers around at the bridge.On March 21, 3,000 marchers leave Selma for Montgomery, completing the march without opposition.On March 25, around 25,000 people join the Selma marchers at the Montgomery city l imits. On Aug. 6, President Lyndon B. Johnson signs the Voting Rights Act into law, which bans discriminatory voting requirements, like requiring people to complete literacy tests before they registered to vote. White Southerners had used this technique to disenfranchise blacks.On Aug. 11, a riot breaks out in Watts, a section of Los Angeles, after a fight erupts between a white traffic officer and a black man accused of drinking and driving. The officer arrests the man and some of his family members who had arrived at the scene. Rumors of police brutality, however, result in six days of rioting in Watts. Thirty-four people, mostly African Americans, die during the riot. 1966 On Jan. 6, SNCC announces its opposition to the Vietnam War. SNCC members would feel increasing sympathy for the Vietnamese, comparing the indiscriminate bombing of Vietnam to racial violence in the United States.On Jan. 26, King moves into an apartment in a Chicago slum, announcing his intention to start a campaign against discrimination there. This in response to the increasing unrest in Northern cities over prejudice and de facto segregation. His efforts there are ultimately deemed unsuccessful.On June 6, James Meredith embarks on a March Against Fear from Memphis, Tenn., to Jackson, Miss., to encourage black Mississippians to register to vote. Near Hernando, Miss., Meredith is shot. Others take up the march, joined on occasion by King.On June 26, the marchers reach Jackson. During the last days of the march, Stokely Carmichael and other SNCC members clash with King after they encourage the frustrated marchers to embrace the slogan of black power.On Oct. 15, Huey P. Newton and Bob by Seale found the Black Panther Party in Oakland, Calif. They want to create a new political organization to better the conditions of African Americans. Their goals include better employment and educational opportunities as well as improved housing. 1967 On April 4, King makes a speech against the Vietnam War at Riverside Church in New York.On June 12, the Supreme Court hands down a decision in Loving v. Virginia, overturning laws against interracial marriage as unconstitutional.In July, riots break out in Northern cities, including Buffalo, N.Y., Detroit, Mich. and Newark, N.J.On Sept. 1, Thurgood Marshall becomes the first African American appointed to the Supreme Court.On Nov. 7, Cal Stokes is elected mayor of Cleveland, making him the first African American to serve as mayor of a major American city.In November, King announces the Poor Peoples Campaign, a movement to unite the poor and disenfranchised of America, regardless of race or religion. 1968 On April 11,  President Johnson  signs  the Civil Rights Act of 1968  (or the Fair Housing Act) into law, which prohibits discrimination by sellers or renters of property.Exactly a week earlier,  Martin Luther King, Jr., is assassinated  as he stands on the balcony outside his motel room at the Lorraine Motel in Memphis, Tenn. King visited the city to support  African American sanitation workers there whod started a strike on Feb. 11.Between February and May, African American students protest at major universities, including Columbia University and Howard University, demanding changes in faculty, living arrangements, and curriculum.Between May 14 and June 24, over 2500 impoverished Americans set up a camp called Resurrection City in Washington, D.C., under the leadership of the Rev. Ralph Abernathy, who is trying to carry out Kings vision. The protest ends in riots and arrests without the strong leadership of King. 1969 Between April and May, African American students hold protests at universities, including Cornell University and North Carolina A T University in Greensboro, asking for changes such as a Black Studies program and the hiring of African American faculty.On Dec. 4, Fred Hampton, chairman of the  Illinois Black Panther party, is shot and killed by police during a raid. A federal grand jury refutes the polices assertion that they fired upon Hampton only in self-defense, but no one is ever indicted for Hamptons killing.

Thursday, November 21, 2019

Interesting Topic on Decision making Research Paper

Interesting Topic on Decision making - Research Paper Example Critical decision making on critical issues that affect the performance of the whole organization is normally coordinated and made by the top leadership of the organization. Organizations that make weak or poor decisions show the kind of bad leadership they have. This always reflect negatively on the organization. On the other hand, organizations that make strong or good decisions normally show the competency of their leadership and that impacts positively on the organizational performance. Decision making can follow the bottom-up system. This way, the decision is made by the line management and it is applied to the top management of an organization. Similarly, decision making can come from the top management down the management ladder. There are also situations where decision making is centric as well as when it is horizontal which involves making decision on the same level of management. Organizations need to concentrate on decisions that are in line with its strategic mission and vision statements. Such decisions ones made, should be implemented in order for their effectiveness to be felt in the organization. This paper is therefore aimed at finding out how decision making as an organizational tool works to impact the performance and outcomes of the organization. Indeed, when good decisions are made in an organization, and the decisions are implemented quickly, the performance of an organization will rise to show the increase. When a survey was done on 350 company executives to establish their organizational effectiveness, only 15% of them stated that their organizations help their businesses perform better than their competitors in their respective industries (Paul & Marcia 2006). The article sets it out clearly that what leads to different performance is the quality with which they carry out their services, speed, and how they execute their decision making process. In this case, one

Tuesday, November 19, 2019

Occupational safety and health - OSHA Essay Example | Topics and Well Written Essays - 500 words

Occupational safety and health - OSHA - Essay Example The next step involves an inspection of the damage at the assembly area and document findings and analysis of the outcomes. The most critical information to have right away would be the causal factors that triggered the occurrence of the accident at the assembly area such as the status of the equipment in use at the time of the incident (Burke et al., 2011). I would tell the engineers and the supervisors to compile documented evidence regarding the standards, design technology, and codes of the equipment that caused the incident and the suitability of such equipment for their intended purpose as at the time of the incident. Moreover, I would request them to provide an analysis of the causes and outcomes of the accident in relation to composition, human activities, external factors, equipment and functions that impacted the incident. As the OH&S professional, I would meet with the facility manager immediately and inform him or her about the incident, the number of hourly employees who have sustained injuries as well as their health condition, the nature of injuries sustained, and the medication offered. In addition, I would convey the causal factors about the information provided by the affected hourly employees concerning the cause of the incident. The facility manager would also be informed of the need for Participatory Ergonomic Inter vention (PEI) teams and initiatives to enhance safety related behaviors and outcomes as well as compensating the affected hourly employees (Burke et al., 2011). It would be recommended that I meet with the hourly employees and inform the affected employees about the findings attained following an investigation of the incident. In addition, education and training on OH&S along with the components of safety management would be discussed. I would also use the analysis of the incident to intensify safety related behaviors of

Sunday, November 17, 2019

To determine enthalpy change Essay Example for Free

To determine enthalpy change Essay Chemistry Lab report 1) Experiment No: 8A 2) Objective: To determine the heat of formation of calcium carbonate. 3) Date: 26th Nov, 2010 4) Theory: The experiment consists of 2 parts: a) In the 1st part, an accurately weighed known mass of calcium is added to a given dilute hydrochloric acid. During the addition, the following occurs: Ca(s) + 2H+(aq) Ca2+(aq) + H2(g) With the help of the data of heat change of the solution mixture, the average heat evolved by one mole of calcium during the reaction can be calculated. b) In the 2nd part, an accurately weighed known mass of calcium carbonate is added to a given dilute hydrochloric acid. During the addition, the following occurs: CaCO3(s) + 2H+(aq) Ca2+(aq) + CO2(g) + H2O(l) With the help of the data of heat change of the solution mixture, the average heat evolved by one mole of calcium carbonate during the reaction can be calculated. After that, by using a suitable energy-cycle diagram, and applying Hesss law, the heat formation of formation of calcium carbonate can be calculated. 5) Procedure: Please refer to the lab. manual 6) Data: 1st Part: Reaction of calcium with dil. Hydrochloric acid Experiment No: 1 2 Mass of Ca used / g 0. 53 0. 51 Volume of hydrochloric acid used: 100cm3 2nd Part: Reaction of calcium carbonate with dil. Hydrochloric acid Experiment No: 1 2 Mass of CaCO3 used / g 2. 13 2. 05 Molar mass of calcium carbonate = 100 g/mol Volume of hydrochloric acid used = 100 cm3 7) Calculation: Note: No temperature drop can be observed after the max temperature is attained for 4 readings. Note: No temperature drop can be observed after the max temperature is attained for 4 readings. Extrapolation procedure cannot be done. Therefore, the temperature change of 1st part exp. = 28-25 = +3oC the temperature change of 2nd part exp = Enthalpy change in 2nd parts reaction Hf [H2O(l)] = -242000 J mol-1 Hf [CO2(g)]= -393500 J mol-1 source: physical chemisty I of Fillans By Hesss law: Hf[CaCO3(s)] = H1 + Hf [H2O(l)] + Hf [CO2(g)] H2 = -688. 79 kJ mol-1 8) Discussion 1. Why is the exact concentration of hydrochloric acid unimportant? The exact concentration of the hydrochloric acid was unimportant as it was present in excess, that was, to provide enough H+(aq) to react with calcium. At the same time, the exact concentration of hydrochloric acid would affect the calculation afterwards. 2. State the law which you use for calculating the heat of formation of calcium carbonate. On which thermodynamic principle does it depends? The law used was the Hesss law. It depends on the standard enthalpy change of a reaction is independent of the route by which the chemical reaction takes place, which only depends on the difference between the standard enthalpies of reactants and products, i. e. conservation of energy. 3. Why is this law useful? This principle is useful as the standard enthalpy change of some reaction might not be able to find directly, and thus Hesss law can be used and the standard the enthalpy change of the reaction can be calculated indirectly by this method. 4. Discuss the possible sources of errors. State how to minimize the possible errors. A. The solid labeled calcium is suspected to be calcium oxide, which show white color but not grey shinny color. B. Heat produced the reaction might heat up the air inside the beaker, which cannot be avoided. C. Error in reading thermometer D. Error in weighing.

Thursday, November 14, 2019

Defining Death :: Biology Essays Research Papers

Defining Death You have been told that someone is lying on a bed, their mind, for all intents and purposes is no longer functioning. Their internal organs, however, are. You are asked if it would be okay to remove the organs for transplantation. What do you do? As much as this question sounds like science fiction, there are 10,000 people living on life support in the United States. There has been a long held rule of thumb that when the heart beat and breathing have stopped, a person was considered dead. One doctor wrote of having to pronounce death on a man when he was still an intern. He relied on a EKG, and electrocardiogram, something that measures the heart rate, to give him his final conclusion of death. To use only that criteria is becoming a grayer and grayer area as medical technology progresses and other issues begin to take the fore. We are now capable of sustaining bodies for extended periods of time and also are now able to transplant organs from one person to another. For obvious reasons you cannot transplant certain organs from human beings without the donor first being dead, and then you have a very limited time within which you must "harvest" the organs. Just because part of the nervous system is functioning does not necessarily mean the rest of the nervous system is. Many people from different walks of life feel that as soon as "higher" functio ns cease and someone is brain dead, then their organs are fair game if they had previously decided to donate them. (2) That sentiment, while understandable, begs another question, how do you tell when these functions cease? According to a commission done in 1981, brain death can be determined by the following criteria; unresponsiveness (person does not respond to any external stimulus and cannot communicate with the outside world,) an absence of cerebral and brain stem function (pupils are unchanging, no gag reflex, limbs are flaccid,), nature of coma is known, must rule out hypothermia, drug intoxication and the person is not in shock. Also, you must have 12 hours without an EEG response or other EEG measure. There are also confirmatory things to look at, but these are not required, you can have an EEG with no activity, no cerebral blood flow, and no function in vital brain stem areas. (4) This can be summarized by saying that the brain has to totally cease functioning.

Tuesday, November 12, 2019

Faculty Attendance System Using Automatic Image Processing Essay

As technology grows fast, certain advancements are being developed nowadays and life is getting even better to live with. It makes every task as easy as possible and nothing seems too tiring if human tasks are aided with technology. It can be applied in any aspects of life. Computer technology would be the first on the list that provides great potential for improving effectiveness and efficiency of the information system. The use of computer has not become a major tool to simplify job and task. There is no doubt that computer technology has had a great impact on society and also brought many technical developments with it. It has brought many changes to the way we live as individual as well as members of societies and organizations. It has had major effects and changes on the economy, health, education, industry, agriculture and many other fields. The ability of computers in gathering, processing, presenting and sending large amount of information has had major changes in the way large organizations as well individuals organize their lives. Computers are at work, in schools and many other places. The human face plays an important role in our social interaction, conveying people’s identity. Using human face as a key to security, the biometrics face recognition technology has received significant attention in the past several years due to its potential for a wide variety of applications in both law enforcement and non-law enforcement. As compared with other biometrics systems using fingerprint/palm print and iris, face recognition has distinct advantages because of its non-contact process. Face images can be captured from a distance without touching the person being identified, and the identification does not require interacting with the person. In recent years, face recognition has attracted much attention and its research has rapidly expanded by not only engineers but also neuroscientists, since it has many potential applications in computer vision communication and automatic access control system. Especially, face detection is an important part of face recognition as the first step of automatic face recognition. However, face detection is not straightforward because it has lots of variations of image appearance, such as pose variation (front, non-front), cclusion, image orientation, illuminating condition and facial expression. With the continuous development and progress of science and technology, facial biometric recognition technology has become more sophisticated and perfect. As the world’s most cutting-edge biometric technology and image processing technology, facial biometric recognition technology will play a unique and irreplaceable role in today’s public security prevent, arrest fugitives, network security, financial security and many other areas. It is a milestone of development and progress of human society science and technology. It will be widely used in public security, aviation, ports, customs, banks, large enterprises, large-scale conferences, high-end clubs, important streets, docks and other places of security. It will bring revolutionary changes for safety defend and prevention of the current complicated domestic security situation. Face recognition serves the crime deterrent purpose because face images that have been recorded and archived can later help identify a person. Many citizens express concern that their privacy is being compromised by the use of surveillance technologies by corporations and the state. Some fear that it could lead to a total surveillance society, with the government and other authorities having the ability to know the whereabouts and activities of all citizens around the clock. This knowledge has, is and could continue to be deployed to prevent the lawful exercise of rights of citizens to criticize those in office, specific government policies or corporate practices. Many centralized power structures with such surveillance capabilities have abused their privileged access to maintain control of the political and economic apparatus and curtail populist reforms. Facial recognition can be used not just to identify an individual, but also to unearth other personal data associated with an individual – such as other photos featuring the individual, blog posts, social networking profiles, Internet behavior, travel patterns, etc. – all through facial features alone. Moreover, individuals have limited ability to avoid or thwart facial recognition tracking unless they hide their faces. This fundamentally changes the dynamic of day-to-day privacy by enabling any marketer, government agency, or random stranger to secretly collect the identities and associated personal information of any individual captured by the facial recognition system. Purpose and Description Nowadays, industry is experiencing many technological advancement and changes in methods of learning. With the rise of globalization, it is becoming essential to find an easier and more effective system to help an organization or company. In spite of this matter, there are still business establishments and schools that use the old-fashioned way. In a certain way, one thing that is still in manual process is the recording of attendance. Face detection is a computer technology that determines the locations and sizes of human faces in arbitrary (digital) images. It detects facial features and ignores anything else, such as buildings, trees and bodies. Dealing with this matter, the proponents thought of an easy way to do the checking of attendance. This study entitled is intended to develop an attendance monitoring system to be used inside the school vicinity of Batangas State University JPLPC Campus for better management of employees. We come up with a computerized attendance-monitoring system using image processing. It serves as a timed log-in/ log-out system that is set up as a computerized database. This system maintains a daily record of a faculty’s arrival and departure time from work. Aside from the records of time and date, our system features the name, position and the assigned number of each staff. So it also serves as an identification profile system. The system also protects the employees by providing the exact number of hours they worked, making it much more difficult for employers to cheat them out of their wages. This thesis features all important facts about our system as well as its importance.

Saturday, November 9, 2019

Customer Retention Essay

The easiest way to grow your customers is not to lose them The average business loses around 20 percent of its customers annually simply by failing to attend to customer relationships. In some industries this leakage is as high as 80 percent. The cost, in either case, is staggering, but few businesses truly understand the implications. Imagine two businesses, one that retains 90 percent of its customers, the other retaining 80 percent. If both add new customers at the rate of 20 percent per year, the first will have a 10 percent net growth in customers per year, while the other will have none. Over seven years, the first firm will virtually double, while the second will have no real growth. Everything else being equal, that 10-percent advantage in customer retention will result in a doubling of customers every seven years without doing anything else. The consequences of customer retention also compound over time, and in sometimes unexpected ways. Even a tiny change in customer retention can cascade through a business system and multiply over time. The resulting effect on long-term profit and growth shouldn’t be underestimated. Marketing Wizdom can introduce you to a number of simple customer retention strstegies that will cost you little or nothing to implement. Behind each technique listed here there is an in-depth step-by-step process that will increase your customer retention significantly once implemented, and will have a massive impact on your business. 1. Reducing Attrition Virtually every business loses some customers, but few ever measure or recognise how many of their customers become inactive. Most businesses, ironically, invest an enormous amount of time, effort and expense building that initial customer relationship. Then they let that relationship go unattended, in some cases even losing interest as soon as the sale been made, or even worse, they abandon the customer as soon as an easily remedied problem occurs, only to have to spend another small fortune to replace that customer. The easiest way to grow your business is not to lose your customers. Once you stop the leakage, it’s often possible to double or triple your growth rate because you’re no longer forced to make up lost ground just to stand still. 2. Sell and then sell again So many people do an excellent job of making the initial sale, then drop the ball and get complacent, ignoring the customer, while they chase more business. Your selling has actually only just begun when someone makes that initial purchase decision because virtually everyone is susceptible to buyer’s remorse. To lock in that sale, and all of the referrals and repeat business that will flow from it, you need to strike while the iron is hot to allay your customers’ fears and demonstrate by your actions that you really care. You should thank them and remind them again why they’ve made the right decision to deal with you †¦ and put a system in place to sell to them again, and again, constantly proving that they made the right decision. 3. Bring back the â€Å"lost sheep† There’s little point in dedicating massive resources to generating new customers when 25-60% of your dormant customers will be receptive to your attempts to regenerate their business if you approach them the right way, with the right offer. Reactivating customers who already know you and your product is one of the easiest, quickest ways to increase your revenues. Re-contacting and reminding them of your existence, finding out why they’re no longer buying, overcoming their objections and demonstrating that you still value and respect them will usually result in a tremendous bounty of sales and drastically increased revenues in a matter of days †¦ and will lead to some of your best and most loyal customers. 4. Frequent Communications Calendar Avoid losing your customers by building relationships and keeping in touch using a rolling calendar of communications. This is a programmed sequence of letters, events, phone calls, â€Å"thank you’s†, special offers, follow-ups, magic moments, and cards or notes with a personal touch etc. that occur constantly and automatically at defined points in the pre-sales, sales and post-sales process. People not only respond to this positively, they really appreciate it because they feel valued and important. It acknowledges them, keeps them informed, offsets post-purchase doubts, reinforces the reason they’re doing business with you and makes them feel part of your business so that they want to come back again and again. 5. Extraordinary Customer Service The never-ending pursuit of excellence to keep customers so satisfied that they tell others how well they were treated when doing business with you. Moving the product or service you deliver into the realm of the extraordinary by delivering higher than expected levels of service to each and every customer. Key facets include: dedication to customer satisfaction by every employee; providing immediate response; no buck passing; going above and beyond the call of duty; consistent on-time delivery; delivering what you promise before AND after the sale; a zero-defects and error-free-delivery process and recruiting outstanding people to deliver your customer service. Extraordinary service builds fortunes in repeat customers, whereas poor service will drive your customers to your competition. 6. Courtesy system A powerful system that improves the interpersonal skills of your team and changes the spirit of your organisation. It involves speaking to colleagues politely and pleasantly, without sarcasm or parody, and treating them at least as well as you would want them to treat your customers. This will help your team to feel worthwhile and important, which makes for pleasant social contacts at work. It also motivates them to provide extraordinary service, encourages them to be consistently pleasant in all of their dealings and to relate to customers in a warm, human and natural manner. This results in better, warmer, stronger, more trusting relationships and longer term bonds with your customers. 7. Product or service integrity Long-term success and customer retention belongs to those who do not take ethical shortcuts. There must always be total consistency between what you say and do and what your customers experience. The design, build quality, reliability and serviceability of your product or service must be of the standard your customers want, need and expect. Service integrity is also demonstrated by the way you handle the small things, as well as the large. Customers will be attracted to you if you are open and honest with them, care for them, take a genuine interest in them, don’t let them down and practice what you preach †¦ and they will avoid you if you don’t. 8. Measure lifetime value There’s a vast difference between the one-off profit you might make on an average sale, which ignores the bigger picture, and the total aggregate profit your average customer represents over the lifetime of their business relationship with you. Once you recognise how much combined profit a customer represents to your business when they purchase from you again and again, over the months, years or decades, you’ll realise the critical importance of taking good care of your customers. And because you’ll understand just how much time, effort and expense you can afford to invest in retaining that customer, you’ll be in control of your marketing expenditure. 9. A complaint is a gift 96 percent of dissatisfied customers don’t complain. They just walk away, and you’ll never know why. That’s because they often don’t know how to complain, or can’t be bothered, or are too frightened, or don’t believe it’ll make any difference. Whilst they may not tell you what’s wrong, they will certainly tell plenty of others. A system for unearthing complaints can therefore be the lifeblood of your business, because customers who complain are giving you a gift, they’re still talking to you, they’re giving you another opportunity to return them to a state of satisfaction and delight them and the manner in which you respond gives you another chance to show what you’re made of and create even greater customer loyalty.

Thursday, November 7, 2019

Teratogen essays

Teratogen essays Teratogen is the substances in the external environment that can cause the abnormality to the development of the fetus if the mother engrossed them during pregnancy. Overuse of drugs, timing of exposure, individual factors of mother and child, genetic factors, nutritional factors, metabolic factors, and agents such as alcohol, tobacco, and heroin are the main sources of birth defects (FAS). Drugs and alcohol are the most common teratogen because of the prescription and non-prescription drugs that the mother is consuming during their pregnancy. According to the source, the average American woman use at least ten different drugs over the course of their pregnancy and over 80% of those pregnant mother are alcoholic drinkers and over 30% are smokers (PSY 250). Alcohol is the worst teratogen because it can cause more damage to the baby than any kind of drugs. Fatal Alcohol Syndrome known as FAS is the main source of child abnormality. The potential effects of this teratogen to the developing baby are the damage in central nervous system, some facial problems, and mental retardation (FAS). Moreover, low birth weight, poor wake and sleep patterns, hyperactivity, participateness, temper tantrums, poor social skills, and abstracting abilities are the other effects of alcohol (FAS). Teratogen was problem in early years because the babies are suffering more than their parents. Wi th the help of new technologies that are invented like untrasound, doctors can help their patients to tests if the unborn child has any birth defects. Ultrasound also helps to reveal number of abnormalities, as well as an accurate determination of fetal age, the presence of multiple pregnancies, and even fetal sex (Teratogen). Other kinds of treatment that can help the abnormal children are plastic surgeries and genetic engineering which cost the parents lots of money (Teratogen). Birth defects are avoidable. It is depends on the mother if she wants to avoid it or no...

Tuesday, November 5, 2019

Ferguson Surname Meaning and Origin

Ferguson Surname Meaning and Origin FERGUSON Surname Meaning Origin: Ferguson is a patronymic surname meaning son of Fergus. The given name Fergus, comes from Fearghas, derived from the Gaelic fear meaning man, and gus meaning vigor. FERGUSON is the 34th most common surname in Scotland. Surname Origin: Scottish, Irish Alternate Surname Spellings: MACFERGUS, FERGESEN, FERGERSON, FURGUSUN, FERGERSEN, FERGUSSON, FARGUSON Famous People With the Surname FERGUSON Harry Ferguson - Irish inventor and pioneerAdam Ferguson - Scottish philosopher, sometimes called the father of modern sociology.Patrick Ferguson - Scottish officer in the British Army, inventor of the breech-loading rifle. With the help of this weapon, the Americans were defeated at the Battle of Brandywine (1777).Colin Ferguson - murderer found guilty of the Long Island Railroad Massacre Genealogy Resources for the Surname FERGUSON Common Scottish Surnames Their MeaningsUncover the meaning of your Scottish last name with this free guide to Scottish surnames meanings and origins. Common Surnames of IrelandDiscover the meaning of your Irish last name, and find where in Ireland these Irish surnames are most commonly found. Ferguson GenealogyWebsite dedicated to helping Ferguson family researchers connect to their 18th Century Virginia roots. Fergus(s)on DNA ProjectA DNA project spearheaded by the Clan Fergusson Society of North America to create a database of DNA corresponding to different Scottish and Irish subdivisions such as those discussed in Records of the Clan and Name of Fergusson, Ferguson and Fergus, by James Ferguson and Robert Menzies Fergusson, Edinburgh, 1895. Ferguson Family Genealogy ForumSearch this popular genealogy forum for the Ferguson surname to find others who might be researching your ancestors, or post your own Ferguson query. FamilySearch - FERGUSON GenealogyFind records, queries, and lineage-linked family trees posted for the Ferguson surname and its variations. FERGUSON Surname Family Mailing ListsRootsWeb hosts several free mailing lists for researchers of the Ferguson surname. Cousin Connect - FERGUSON Genealogy QueriesRead or post genealogy queries for the surname Ferguson, and sign up for free notification when new Ferguson queries are added. Looking for the meaning of a given name? Check out First Name Meanings Cant find your last name listed? Suggest a surname to be added to the Glossary of Surname Meanings Origins. - References: Surname Meanings Origins Cottle, Basil. Penguin Dictionary of Surnames. Baltimore, MD: Penguin Books, 1967. Menk, Lars. A Dictionary of German Jewish Surnames. Avotaynu, 2005. Beider, Alexander. A Dictionary of Jewish Surnames from Galicia. Avotaynu, 2004. Hanks, Patrick and Flavia Hodges. A Dictionary of Surnames. Oxford University Press, 1989. Hanks, Patrick. Dictionary of American Family Names. Oxford University Press, 2003. Smith, Elsdon C. American Surnames. Genealogical Publishing Company, 1997.

Sunday, November 3, 2019

Biology Assignment Essay Example | Topics and Well Written Essays - 250 words

Biology Assignment - Essay Example n finding the solution of a problem are the scientific approach and the way a scientist follows specific guidelines whereas a non-scientist as described above would have no guidelines and no specific approach to a problem. A problem like finding the cure of a disease can be found scientifically. I would first observe the characteristics of the disease and the organism causing the disease. Then create a hypothesis about several agents being able to eliminate the organism and put this hypothesis and theory to test by experimentation. The solution can be found when a certain medical agent eliminates the organism successfully. Two things a piece of coal which used to be a part of an organism until fossilized and other this is a piece of stone made up of Sodium Chloride (salt). The basic characteristics both of these things share are 1) both of these are strong solids, 2) both of these things are earthen minerals and used by living beings in their daily life, 3) both of these things have a strong chemical structure. The differences between these two selected things include their chemical structure since coal is made up mainly of carbon and salt rock is made up mainly of sodium which is a metal and chloride which is a non-metal substance. Salt rock is soluble in water whereas coal is not soluble in